Admissions Feedback, Complaints and Appeals

Feedback

Unsuccessful applicants may be eligible to apply for an alternative course. Feedback on individual applications will be provided on request. Requests should be sent to:

Feedback will only be provided to the applicant and not to a third party, unless written permission has been provided by the applicant.

Complaints

Where an applicant believes there are valid reasons for complaining about how their application has been dealt with, the applicant should complete the Admissions Complaint Form.

The completed form should be emailed to admissions.complaints@bil.ac.uk.

The complaint must come from the applicant and must be submitted within three months of the conclusion of the admissions process against which the complaint is being made. A response will be provided to the complainant within 21 calendar days of receipt of the complaint.

If the applicant is not satisfied with the response they receive, they may appeal this decision. The Head of Admissions will not have any involvement in the appeal process.

Appeals

If an applicant is not satisfied with the response received following their complaint, they can submit a written appeal to the Deputy Chief Operating Officer (Deputy COO) by letter or email to:

The Deputy COO will nominate a senior member of Bloomsbury Institute staff to investigate the applicant's appeal (the Investigating Officer). The Investigating Officer will prepare a written report of the findings of the investigation and any recommendations. The report will be submitted to the Deputy COO, who will make a decision on the appeal and inform the applicant in writing within 21 calendar days of receipt of the written appeal. The Deputy COO's decision is final.

Our Student Complaints Policy and Procedures does not apply to applicants.