Here to help
Starting higher education can feel daunting, but we're here to support you every step of the way. The SEWS team is your first point of contact for any questions about student life, academic support, or personal wellbeing.
Induction
Your induction includes activities led by current students and gives you the key information you need to get the most out of your time studying with us. Induction activities take place the week before your classes start — Academic Administration will invite you. In the meantime, take our online induction course to find out more.
Take the online induction course (Canvas)Before term starts: your checklist
Short online resources covering higher-education terminology and how modules, lectures and seminars work.
GP registration, National Insurance number, Electoral Register (if eligible).
eVisa setup, right-to-work confirmation, getting from the airport, opening a bank account.
See the Accommodation page for support finding somewhere to live in London.
Frequently asked questions
I need a letter confirming I'm enrolled — how do I get this?
Current and alumni students can request a statement of student status letter by logging into SSP.
Where can I find my timetable?
Via the Systems & Portals page — go to MyTimetable. Submit an SSP request for any questions about your schedule.
How do I access my digital Student ID?
Student ID cards are digital. If you need help accessing your digital Student ID, contact Academic Administration.
How do I get a Student Oyster card?
Apply for an 18+ Student Oyster photocard via the TfL website. The registration fee is £25 (non-refundable).
Who can support me throughout my studies?
Contact SEWS ([email protected], 020 7078 8840) or Dr Nadia Michail, Disability & Wellbeing Manager ([email protected], 020 7078 8796). SEWS operates an open-door policy.
How can I get employability support?
The Let's Grow programme supports job applications, internships, placements and CV writing. Contact [email protected].
Want to talk to someone?
Got questions about student life or your studies? The SEWS team is your first point of contact for academic support, wellbeing, and anything else you need.
Monday – Friday, 9am – 5pm (except bank holidays)